Privacy Policy — Metabo

Last updated: 27th November 2025

Metabo Ltd (“Metabo”, “we”, “us”, “our”) is committed to protecting your privacy and handling your data responsibly.

This Privacy Policy explains how we collect, use, store and share your personal information when you use metabohealth.io and our related Services.

Metabo Ltd is the data controller for your personal data.

1. Information We Collect

We may collect and process the following types of information:

Identity and contact information

• Name

• Date of birth

• Email address

  
  

Health and lifestyle information

• Information you provide in questionnaires or consultations, such as health history, lifestyle and metabolic-related details

• Fitness levels and goals

• Lab results or third-party health reports that you choose to share with us

  
  

Tracking and device data

• Data from integrated tracking devices and services (for example, Lingo, Withings), where you choose to connect them

• Activity, sleep, metabolic or related metrics (depending on the device/service)

  
  

Website and usage data

• Information about how you use our website and Services

• Cookies and similar technologies used for functionality and analytics

  
  

We do not store your payment card details directly on our servers where third-party payment processors are used.

2. How We Use Your Information

We use your personal data to:

• Provide and personalise our metabolic health coaching and guidance

• Analyse third-party data and health reports to generate insights for you

• Connect and work alongside healthcare partners (such as Cinnamon Healthcare) when you choose to engage with them

• Communicate with you, including sending service updates, programme information and support messages

• Improve our Services, website and user experience

• Maintain security and prevent misuse of our Services

• Comply with legal and regulatory obligations

  
  

3. Legal Bases for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Performance of a contract: to provide you with the Services you sign up for.

• Consent: for processing certain health data, integrating devices, and for sending some types of communications.

• Legitimate interests: to improve our Services, manage our business, and ensure security, where these interests are not overridden by your rights.

• Legal obligations: where we must retain or share information to comply with the law.

  
  

You can withdraw your consent at any time where we rely on it, by contacting us.

4. How We Share Your Information

We may share your data with:

• Care partners, such as Cinnamon Healthcare, if you choose to be referred or engage in clinical consultations.

• Service providers who help us operate our business and deliver our Services (for example, hosting providers, email and analytics tools, device integration partners such as Lingo and Withings).

• Professional advisers, such as legal or accounting advisors, where necessary.

• Authorities or regulators, where required by law or to protect our rights or the rights of others.

  
  

We do not sell your personal data.

All third parties we work with are required to handle your information securely and in line with data protection law.

5. International Transfers

Our intention is that your data is securely stored on UK servers and we use GDPR-compliant tools. If we ever need to transfer personal data outside the UK or EEA, we will ensure appropriate safeguards are in place (such as standard contractual clauses).

6. Data Retention

We keep your personal data only for as long as necessary:

• To provide you with Metabo Services

• To fulfil the purposes described in this Policy

• To comply with legal, accounting or reporting obligations

When data is no longer needed, we will delete or anonymise it securely.

7. Cookies and Analytics

Our website uses cookies and similar technologies to:

• Enable core site functionality

• Understand how visitors use our site

• Improve performance and user experience

You can control cookies through your browser settings. Some features of the site may not function properly without certain cookies.

8. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data and obtain a copy

• Correct inaccurate or incomplete data

• Request deletion of your data, in certain circumstances

• Restrict processing of your data, in certain circumstances

• Object to certain types of processing, including for direct marketing

• Data portability, where applicable

• Withdraw consent at any time, where we rely on consent

  
  

To exercise any of these rights, please contact us at mike@metabohealth.io

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.

9. Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Age and Location

Our Services are intended for UK residents aged 18 and over.
We do not knowingly collect personal data from anyone under 18. If you believe a child has provided us with personal data, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page. We encourage you to review this Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we use your data, please contact:

Metabo Ltd
Email: mike@metabohealth.io
Registered address:

71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ